Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and unwashed, with tags when applicable. You’ll also need your receipt or proof of purchase.

To start a return, contact us at maui.creative@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your item. Items sent back without first requesting a return may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.

You can always contact us with questions about a return at maui.creative@gmail.com.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Custom orders, personalized items, and special-order products are final sale and cannot be returned.

Gift cards and items specifically marked Final Sale are also non-returnable.

Please contact us if you have questions about whether your item is eligible for return.

Exchanges

If you need a different size, color, or item, contact us first. The fastest way to receive your replacement is usually to return the original item and place a new order once the return has been accepted.

Refunds

We’ll notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at maui.creative@gmail.com.